Delivery & Returns

WHEN WILL I RECEIVE MY ORDER?

Our gift boxes are pre-packed with love and are ready to go and our prints and cards are printed to order.   We normally dispatch the same day/next working day (excludes Sat/Sun) of payment being received. We will send you an email as soon as your purchases have been dispatched. 

We use 48 tracked courier as standard to dispatch our products and timescales following dispatch are generally as follows:

  • UK: 2-3 working days from date of order* (excluding weekends)

*Please note these timescales are approximate and are not guaranteed. Delivery timescales may change depending on your local postal carrier as well as at busier holiday periods such as Christmas etc.

 

HOW MUCH WILL POSTAGE COST?

Nothing, zip, nada! We will ship your items UK-wide, entirely free of charge!

 

HOW DO I TRACK MY ORDER?

You will be automatically notified with an ‘Order Confirmation’ email when we first receive your order and payment has been processed. 

 

CAN I AMEND MY ORDER?

Once you have submitted your order, we start the necessary steps to process it. As a result, we can only amend, add or remove items on your order if you email us at  hello@weehappybox.com within 1 working hour of receiving the ‘Order Confirmation’ email. Please be aware that our working hours are 8am to 5pm Monday to Friday.

 

CAN I CANCEL MY ORDER?

Once you have submitted your order, we start the necessary steps to send it your way! We dispatch quickly, sometimes within 2 hours of receiving payment. Please email us at hello@weehappybox.com within 1 working hour of your order being placed and we will do our very best to stop the order from leaving our happy hub.

Please note if you have been unable to cancel in time and the order has already been dispatched, (and you have received a ‘Dispatch Confirmation’ email) you will be required to return the order in full at your own cost upon receipt. We will typically issue your refund within 48-72 hours of receiving the package.

 

WHAT IS YOUR RETURNS POLICY?

If you are not satisfied with your purchase please email us in the first instance at hello@weehappybox.com within 7 working days of receiving your item. You have 30 days from the dispatch date to return your order to us for a refund (minus any postage costs). Items returned must be as new and in resalable condition. Please be sure to include the following information in your email:

  1. Your full name, company name (if applicable), postal address, email address and contact telephone number.
  2. The order number of the item(s) you would like to return.
  3. The reason for returning the item(s).

Return delivery charges are non-refundable. We highly encourage you to return items via a tracked method.

 

WHERE DO I SEND MY RETURNS TO?

All orders placed on hello@weehappybox.com can be returned by post to:

Returns Dept.
Wee Blue Coo Ltd
17-21 Assembly Street
Edinburgh, EH6 7BQ

We highly encourage you to return items via a tracked method.

 

WHAT IF I RECEIVE A FAULTY OR DAMAGED ITEM?

Wee Happy Box will replace all damaged goods. Please carefully check all your items once they have arrived. We must be advised of any damaged or faulty items received by emailing us at hello@weehappybox.com within 7 working days of receiving your order. In order to receive a quick resolution to the problem, we ask that you follow the returns procedure below.

Simple Photo Returns (for damaged/faulty products only)
If your order arrived in less than satisfactory condition, speed up the resolution process by following these simple steps:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  2. Attach your photos to an email and send them to hello@weehappybox.com
  3. Please include your order number, full name, company name and postal address, a brief description of the fault/damage and whether you’d like a replacement or a refund.

You will receive an email within 24-48 business hours confirming that your photo return is being processed. If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.

Please note Simple Photo Returns is available for damaged or faulty products only. If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed, once we receive the goods we will refund you in full including the return postage cost. You must keep the damaged goods together with any damaged packaging until you receive instructions from us advising on how to proceed.

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