FAQs

HOW DO I PLACE AN ORDER?

From our online shop select the products and quantities you wish to purchase before pressing the 'Add to Basket' button.

Once you have finished shopping, pop over to your shopping basket and continue through the straightforward checkout process until you have completed your transaction. To update the quantities on the shopping cart page use the ⌃ and ⌄ icons.

 

CAN I CALL YOU WITH MY ORDER?

Unfortunately, we do not take telephone orders at this time however we would love to get an email from you! Please contact us hello@weehappybox.com

 

HOW DO I CONTACT YOU?

Please email us at hello@weehappybox.com Our super helpful customer service people will get back to you soon.

 

WHERE DO THE ARTWORKS FOR YOUR CARDS AND PRINTS COME FROM?

Whilst we mainly employ the talents of our amazing in-house designers,  we also license independent artists' work and purchase licensed images to expand our portfolio.

 

I'M AN ARTIST, CAN I LICENSE MY WORK WITH YOU?

Great! Thanks for thinking of us. We periodically onboard new artists to license, in the first instance please send examples of your work to joelle@weehappybox.com to find out if there is a current intake.

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

You can pay either by PayPal or Stripe at checkout. Both accept all major debit and credit cards.

 

DO I NEED TO HAVE A PAYPAL ACCOUNT TO PAY BY PAYPAL?

No, you can pay with your valid credit/debit card (Visa, MasterCard, American Express, and Discover)  without having a PayPal account.

ARE MY PERSONAL DETAILS SAFE USING PAYPAL OR STRIPE TO CHECKOUT?

We take the privacy and security of your personal details very seriously, which is one of the main reasons we use PayPal and Stripe to process our transactions.

 

HOW WILL MY ORDER BE PACKAGED?

Depending on the size and content of your order it will either be carefully packaged into a hard-backed envelope or boxed before postage. If you have ordered a gift box and a framed print, these will be packaged and dispatched separately on the same day.  We take great care in making sure your purchase is not only packed with love but carefully to do our very best to ensure it arrives to you in absolutely perfect condition.

 

WHEN WILL I RECEIVE MY ORDER?

Our gift boxes are pre-packed with love and are ready to go and our prints and cards are printed to order.

We normally dispatch the same day/next working day (excludes Sat/Sun) of payment being received. We will send you an email as soon as your purchases have been dispatched.

We use 48 tracked courier as standard to dispatch our products and timescales following dispatch are generally as follows:

UK: 2-3 working days from date of order* (excluding weekends)

*Please note these timescales are approximate and are not guaranteed. Delivery timescales may change depending on your local postal carrier as well as at busier holiday periods such as Christmas etc.

 

HOW MUCH WILL POSTAGE COST?

Nothing, zip, nada! We will ship your items UK-wide, entirely free of charge!

 

HOW DO I TRACK MY ORDER?

You will be automatically notified with an 'Order Confirmation' email when we first receive your order and payment has been processed.

 

CAN I AMEND MY ORDER?

Once you have submitted your order, we start the necessary steps to process it. As a result we can only amend, add or remove items on your order if you email us at  hello@weehappybox.com within 1 working hour of receiving the 'Order Confirmation' email. Please be aware that our working hours are 8am to 5pm Monday to Friday.

 

CAN I CANCEL MY ORDER?

Once you have submitted your order, we start the necessary steps to send it your way! We dispatch quickly, sometimes within 2 hours of receiving payment. Please email us at hello@weehappybox.com within 1 working hour of your order being placed and we will do our very best to stop the order from leaving our happy hub.

Please note if you have been unable to cancel in time and the order has already been dispatched, (and you have received a 'Dispatch Confirmation' email) you will be required to return the order in full at your own cost upon receipt. We will typically issue your refund within 48-72 hours of receiving the package.

 

WHAT IS YOUR RETURNS POLICY?

If you are not satisfied with your purchase please email us in the first instance at hello@weehappybox.com within 7 working days of receiving your item. You have 30 days from the dispatch date to return your order to us for a refund (minus any postage costs). Items returned must be as new and in resalable condition. Please be sure to include the following information in your email:

  1. Your full name, company name (if applicable), postal address, email address and contact telephone number.
  2. The order number of the item(s) you would like to return.
  3. The reason for returning the item(s).

Return delivery charges are non-refundable. We highly encourage you to return items via a tracked method.

 

WHERE DO I SEND MY RETURNS TO?

All orders placed on hello@weehappybox.com can be returned by post to:

Returns Dept.
Wee Blue Coo Ltd
17-21 Assembly Street
Edinburgh, EH6 7BQ

We highly encourage you to return items via a tracked method.

 

WHAT IF I RECEIVE A FAULTY OR DAMAGED ITEM?

Wee Happy Box will replace all damaged goods. Please carefully check all your items once they have arrived. We must be advised of any damaged or faulty items received by emailing us at hello@weehappybox.com within 7 working days of receiving your order. In order to receive a quick resolution to the problem, we ask that you follow the returns procedure below.

Simple Photo Returns (for damaged/faulty products only)
If your order arrived in less than satisfactory condition, speed up the resolution process by following these simple steps:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  2. Attach your photos to an email and send them to hello@weehappybox.com
  3. Please include your order number, full name, company name and postal address, a brief description of the fault/damage and whether you'd like a replacement or a refund.

You will receive an email within 24-48 business hours confirming that your photo return is being processed. If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.

Please note Simple Photo Returns is available for damaged or faulty products only. If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed, once we receive the goods we will refund you in full including the return postage cost.

You must keep the damaged goods together with any damaged packaging until you receive instructions from us advising on how to proceed.

 

HELLO! ARE YOU HERE LOOKING FOR OUR BIG SISTER, WEE BLUE COO?

Good news, she is still very much alive and well. Wee Happy Box is a brand of Wee Blue Coo.  All of our Wee Blue Coo products are available in our Amazon Store, you can click through to access via our homepage.

 

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